Attention
online payment customers:
·
No late fees were applied to customers with an
April 30, 2025 due date.
·
E-CHECKS – June 1, 2025 is the last day
to utilize the e-check payment option. ACH payments can be set up with a
bank account number and will pull on the due date.
·
AMERICAN EXPRESS -- Our new payment processor
accepts only Visa, Mastercard and Discover.
·
If your account starts with the number 8 or 9 AND
if you use bill pay options through your bank: PLEASE ensure the check
references the account number on your statement. New account numbers were
assigned 2 years ago; checks with incorrect account numbers will be returned
and not credited to the account. Late fees may apply.
·
Our Pay-By-Phone option is live. Please call
440-613-8380 to make payments by phone. This feature enhances the security of
your personal information. Payments can be made at any time (during office
hours, after office hours and weekends). No dashes are required for account
entry.
·
The processing fee has been reduced to $1.95 (or
2.5% whichever is greater). This third-party processing fee cannot be absorbed
by the County; however, we were able to negotiate a reduction. Please note the
follow payment options are subject to a processing fee: credit/debit, pay by
phone.
·
The following payment options are NOT
subject to a processing fee: bank payments, check, money order, Drug Mart
courtesy window, ACH auto draft.
·
Phone notification service is coming soon. If
you would like to be notified by automated phone calls regarding service in
your area, please add a phone number in the online Portal (User Profile (right
hand side) >Communication Preferences > Phone Number > Save).